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Questions and answers

Everything people usually ask before buying and after.

Buying and payment

Is an Apple Gift Card the same as an App Store or iTunes card?

Yes, Apple merged them into one card years ago. Ours are issued for Kazakhstan: the face value is in tenge and lands on a Kazakhstan Apple Account.

How do I place an order?

Pick an amount on the home page, enter your email and pay by card or via SBP. No sign-up needed: the order is tied to the address you entered.

How can I pay?

By Visa or Mastercard, or through SBP - the Russian instant payment system, a QR code you confirm in your bank app. You pick the method on the payment form; card details are entered on the bank's side and never reach our server.

Why is the price in rubles while the face value is in tenge?

They are different money. The face value is what lands on the Apple Account, and it is in tenge because the card is Kazakhstani. The price is what you pay, and it is in rubles: payment is in rubles only, and the amount charged is exactly the one shown on the site.

Do I need an account?

No. There is an account area, but it has no password: you sign in through a one-time link sent to the same address your codes go to.

Can I buy several cards at once?

Yes, up to ten cards of each amount per order. Every card comes with its own code.

Receiving the code

How fast will the code arrive?

Usually within a minute of the bank confirming payment. Delivery is automatic and does not depend on the time of day.

What if no code for my amount is available at the moment of payment?

Your order is not lost: you get an email saying it is being processed, and the code follows in the next email, usually within an hour. Rather not wait? Write to us on the order page and we will refund you.

The email has not arrived - what should I do?

Check your spam folder first. The code is available without the email too: open the private order link from the payment page, or sign in to your account with the address you used for the order.

Can I look at the code later?

Yes, the order link keeps working. Every reveal is logged, so we can investigate if someone uses a code without your knowledge.

The order is paid but says it is under manual review.

That happens with larger amounts and several orders in a row: the review exists so a code is not issued against someone else's card. You will get the outcome by email, and if the order is declined you are refunded in full.

Redeeming and regions

Will the card work with my Apple Account?

Only if the account region is Kazakhstan. Apple does not accept cards from other regions - that is Apple's restriction, not the shop's. An Apple Account is what used to be called an Apple ID - the same account, new name.

How do I check my account region?

The country and region are shown in your Apple Account settings, in the payment details section. Worth checking before you pay - it takes half a minute.

Can I change the account region?

Apple allows changing the account country if the balance is zero and active subscriptions are cancelled. Those rules are set by Apple, and we have no influence over them.

What can I pay for with the card?

Anything paid for through an Apple Account: apps and games on the App Store, in-app purchases, Apple Music, Apple TV+ and Apple Arcade subscriptions, and extra iCloud+ storage.

Can I redeem several cards on one account?

Yes, the balances add up. The shop sets no limit on this.

Refunds and disputes

Can I return a purchased code?

Not once the code has been revealed or emailed: a digital product cannot be taken back. If the code was never issued or turns out not to work, you get your money back.

The code is not accepted - what now?

Check the account region and the characters you typed: a zero is easy to confuse with the letter O, and a one with an I. If it still fails, contact support and attach a screenshot of the error message.

I was charged twice.

Contact support with your order number. The extra charge is refunded in full the same way you paid.

Still no answer?

Write to support and include your order number in the AC-XXXXXX format - that gets you a faster reply.

support@kzgiftcard.com

@KZ_Gift_Card

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